Delivery
Orders are dispatched Monday - Friday only (excluding bank holidays). We aim to ship all orders the next working day.
We offer free UK delivery on all orders over £15.
Orders under £15 will be charged at £3.95.
UK: Royal Mail deliver the majority of our UK parcels & our standard service is Tracked 48.
Once your item has shipped, you can track your delivery with Royal Mail by adding your Tracking Number here Your tracking number can be found on your shipping confirmation email.
last order dates for guaranteed uk christmas delivery:
Friday 20th December 2024 @ 4pm.
FOR INTERNATIONAL ORDERS, THE SHIPPING IS CHARGED AS FOLLOWS:
European shipping is charged at £12.
Worldwide Shipping is charged at £25.
EU: Parcels sent to EU countries will be sent through by Royal Mail and delivered by your local postal service. Depending on where you live, there may be customs charges upon entry to the country. Additional charges for customs clearance must be borne by the recipient.
Please allow extra time for delivery.
last order dates for international tracked delivery before christmas:
Saturday 7th December: Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden
Monday 9th December: Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)
Wednesday 11th December: Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia
Friday 13th December: Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA
Monday 16th December: France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan
Shipping updates into Europe (Brexit)
Unfortunately as a result of Brexit, you may be responsible for any taxes and duties when the parcel arrives in the destination country. The value of the duties and taxes will depend on the country you live in.
However there are some rules that will help you to determine this:
Orders up to €150 delivered to the EU may be subject to VAT, and potentially a charge from your post office
Parcels over €150 delivered to the EU will be subject to VAT + duties + potentially a charge from your post office
What are we doing in the future? We are currently working as quickly as we can to offer a duties paid service into Europe, we very much hope to have this service live soon and will update this page accordingly.
Tracking Your Order
Once you’ve placed an order, we’ll send you an Order Confirmation email. Once your order has shipped, we'll send you a Shipment Confirmation email to let you know when we’ve dispatched your order and how to track it.
If you are unable to accept a delivery for any reason, our courier company will attempt to delivery to a neighbour, leave in a safe place or alternatively you can follow the redelivery instructions that will be sent to you by the courier company.
Track your order with Royal Mail here.