RETURNS POLICY

SOS SERUM SKINCARE RETURNS POLICY

1. Introduction
We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in England and Wales irrespective of your geographical location. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

2. Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 30 days following the date of purchase/delivery of the product; (b) the returned product is unused, in its original packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply.

3. Returns procedure
In order to take advantage of your rights under this returns policy, you must contact us via e-mail Hello@sosserum.co.uk to request a refund. Products returned under this policy are your responsibility until we receive them and so we would recommend a recorded or signed for service. You will be responsible for paying postage costs associated with returns under this policy. Please send all returns to: SOS Serum Skincare, The Office, Winwick Hall, Northampton NN6 7PD.

4. Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us. All refunds will be processed back on to the card originally used for purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

6. Improper returns
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product: (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. About us
Our full name is SOS Serum Skincare.
Our Registered Office/Principal Trading Address is SOS Serum Skincare, Winwick, Northampton NN6 7PD
Our company registration number is 04892147
Our VAT number is 867100237